Privacy Policy

1. Overview :

ExConnect respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.

2. What Information We Collect :

We may collect the following information:

Personal details :

• Name,
email address,
phone number (including WhatsApp), account and onboarding information, co-parent’s name, context you choose to provide about your situation.

Communication data
:

• Messages you send and receive through the service
. Drafts and structured versions of messages.

Payment information
:

• Payment details are processed securely via Stripe
. We do not store full credit card details.

3. How We Use Your Information:

We use your information to:

• Provide and operate the ExConnect service
• Filter and structure communication on your behalf
• Communicate with you via email and WhatsApp
• Manage your subscription and account
• Improve the service over time.

4. Human-Assisted Processing:

ExConnect uses trained human facilitators to support communication.

By using the service, you acknowledge that:

• Your messages may be read and processed by a human facilitator
• This is required to provide the service
• Facilitators are expected to handle information with care and confidentiality

5. How Your Information Is Stored:

Your data is stored securely using standard security practices
. Access is restricted to authorised personnel only
. We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no system can be guaranteed 100% secure.

6. Communication via Third-Party Platforms:

ExConnect may communicate with you via third-party services such as WhatsApp and email providers. By using ExConnect, you acknowledge that these platforms have their own privacy policies
; messages sent through them may be subject to their terms.

7. Sharing of Information:

We do not sell your personal information. We may share information only when necessary to: provide the service (e.g. authorised team members)
; comply with legal obligations.

8. Data Retention:

We retain your information only as long as necessary to: provide the service
; meet legal or operational requirements. You may request deletion of your data at any time (see Section 10).

9. Your Privacy Rights:

You have the right to: access your personal information,
request corrections,
request deletion of your data. To do so, contact us using the details on our website.

10. Deleting Your Data:

If you cancel your account, you may request that your data be deleted. We will take reasonable steps to remove your information, unless we are required to retain it for legal reasons.

11. Changes to This Policy:

We may update this Privacy Policy from time to time. Continued use of ExConnect means you accept any updated version.

12. Contact:

If you have any questions about this Privacy Policy, please get in touch with us via the website.