Privacy Policy

1. Overview

ExConnect respects your privacy and is committed to handling your personal information carefully and responsibly.

This Privacy Policy explains what information we collect when you use ExConnect, why we collect it, how it is used and stored, when it may be shared, and the choices available to you.

2. Information we collect

To provide the ExConnect service, we may collect information including:

Personal and account information

• Your name
• Email address
• Phone number, including your WhatsApp number
• Account and onboarding information
• Your co-parent’s name
• Information you choose to provide about your circumstances

Communication information

• Messages you send to ExConnect
• Messages received through the service
• Drafts, suggested revisions and structured versions of messages
• Information reasonably necessary to facilitate communication between you and your co-parent

Payment information

Payments are processed securely through Stripe. ExConnect does not store your full credit or debit card details.

3. How we use your information

We may use your information to:

• Provide and operate the ExConnect service
• Review, structure and facilitate communication on your behalf
• Communicate with you by WhatsApp or email
• Set up and manage your account
• Manage your subscription
• Maintain and improve the service
• Meet applicable legal and operational requirements

4. Human-assisted communication

ExConnect is a human-supported service. Trained human assistants may review messages and other information you provide where this is necessary to deliver the service.

By using ExConnect, you acknowledge that:

• Messages handled through the service may be read and processed by an ExConnect assistant
• Human review is an essential part of providing the service
• Assistants are required to handle information carefully and confidentially
• Access to information is limited to what is reasonably necessary to perform their role

5. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access to personal information is restricted to authorised people who require it to provide or support the ExConnect service.

While we take privacy and security seriously, no electronic system or method of transmitting information can be guaranteed to be completely secure.

6. Third-party services

ExConnect uses third-party services to help provide the service, including communication and payment platforms such as WhatsApp, email providers and Stripe.

Information transmitted or processed through these services may also be subject to the privacy policies and terms of those providers.

7. When information may be shared

We do not sell your personal information.

Information may be disclosed where reasonably necessary to:

• Provide or support the ExConnect service
• Allow authorised team members or service providers to perform their roles
• Comply with applicable laws, legal processes or lawful requests

We aim to limit disclosure to the information reasonably necessary for the relevant purpose.

8. How long we keep information

We retain personal information for as long as reasonably necessary to provide the service and meet legitimate operational or legal requirements.

When information is no longer required, we may delete or securely dispose of it, subject to any legal obligations requiring us to retain it.

9. Your privacy rights

You may contact ExConnect to:

• Request access to personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Request deletion of your personal information, where appropriate
• Ask questions about how your information is handled

Requests can be made using the contact details available on the ExConnect website.

10. Deleting your information

If you cancel your ExConnect account, you may ask us to delete personal information associated with your account.

We will take reasonable steps to action your request, except where information needs to be retained for legal, regulatory, security or legitimate operational reasons.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to ExConnect, our practices or applicable requirements.

The current version will be published on the ExConnect website. Where appropriate, we may also notify users of material changes.

12. Contact us

If you have a question, concern or request relating to privacy or the way ExConnect handles your personal information, please contact us using the details provided on our website.