Terms & Conditions

1. Overview

ExConnect provides a human-assisted communication support service designed to help users structure and manage co-parenting communication.

By using ExConnect, you agree to these Terms of Service.

2. Nature of the Service

ExConnect is a support service, not a replacement for your own judgment.

• We assist in filtering incoming messages and refining outgoing messages
• We do not make decisions on your behalf
• We do not provide legal, psychological, or therapeutic advice

You remain solely responsible for:

• The content of all messages sent
• Decisions made based on communication

3. User Responsibility

By using ExConnect, you agree that:

• You are responsible for reviewing messages before they are sent
• You will not use the service for unlawful, abusive, or harmful communication
• You will provide accurate information during onboarding

ExConnect is not liable for outcomes resulting from communication between you and your co-parent.

4. Human-Assisted Communication

ExConnect uses trained human facilitators to support message structuring.

By using the service, you acknowledge and consent that:

• Your messages may be reviewed and processed by a human facilitator
• The facilitator’s role is to improve clarity and reduce escalation
• The facilitator does not act as a legal representative or mediator

5. Messaging and Delivery

ExConnect facilitates communication via email and messaging platforms. We aim to provide timely responses but do not guarantee immediate delivery. Users are responsible for confirming the accuracy of messages before sending.

6. Usage Limits

Your subscription includes a defined level of usage (e.g. daily message exchanges).

We reserve the right to:

• Limit or pause service if usage exceeds reasonable bounds
• Contact you to discuss appropriate usage

7. Payment and Subscription

ExConnect operates on a monthly subscription basis. Payments are processed securely via Stripe. Subscriptions renew automatically unless cancelled.

You may cancel at any time.
 No refunds are provided for partial billing periods unless required by law.

8. Privacy and Confidentiality

We take privacy seriously.

Your communication is treated as confidential. Data is stored securely. Access is limited to authorised personnel required to deliver the service.

However, no system is completely secure, and you use the service at your own risk.

9. Service Availability

We aim to provide a reliable service but do not guarantee:

Uninterrupted availability
; specific response times.

We may modify or suspend the service at any time.

10. Limitation of Liability

To the extent permitted by law:

ExConnect is not liable for:

• Indirect or consequential loss
• Emotional, relational, or financial outcomes resulting from communication
actions taken based on messages processed through the service

11. Termination

We reserve the right to suspend or terminate access if:

• These terms are violated
• The service is used inappropriately

12. Changes to Terms

We may update these Terms from time to time. Continued use of the service constitutes acceptance of updated terms.

13. Contact

For questions regarding these Terms, please contact us via the details provided on the website.